Which action should you take first when addressing a complaint about noise?

• A. Acknowledge the complaint and apologize.
• B. Blame another department.
• C. Tell them to switch rooms immediately.
• D. Ignore the complaint.

Answer: (A)

Start by acknowledging the guest's complaint and offering a sincere apology. This shows empathy, takes ownership, and signals that you value their comfort. It immediately reduces defensiveness and sets a cooperative tone for solving the issue. After that, you can explain how you’ll address it and what steps you’ll take. Blaming another department, telling them to switch rooms right away, or ignoring the problem would undermine trust and likely worsen the guest’s frustration.