What was the team leader's goal at Knights Hospitality?

• A. Increase team size
• B. Retain as many team members as possible
• C. Expand to new venues
• D. Improve social media visibility

Answer: (B)

The main idea here is about keeping the team stable and reducing turnover. In hospitality, having a steady group of team members helps ensure consistent guest service, preserves valuable on-the-job knowledge, and lowers the costs and disruptions that come with recruiting and training new staff. When the team stays together, morale and teamwork tend to improve, which translates into smoother operations and better guest experiences.

Retaining as many team members as possible directly supports that stability and quality, making it the best fit for the leader’s goal at Knights Hospitality. Expanding the team, moving into new venues, or boosting social media presence focus on growth or marketing efforts, which aren’t the primary aim if the task is to maintain reliable, experienced staff.