In the RA manager disagreement scenario, how many additional days were ultimately granted?

• A. Seven days
• B. Ten days
• C. Five days
• D. Fourteen days

Answer: (A)

The situation tests how a manager uses discretionary goodwill to resolve a disagreement while balancing hotel operations. The final decision grants seven additional days, which acts as a middle-ground concession. It gives the guest the time they need and allows the team to coordinate a solution, without overcommitting inventory or creating too much risk to revenue.

Why the other options don’t fit: ten days would be a larger concession with more impact on rooms and schedules; five days might not be enough to resolve the issue and satisfy the guest; fourteen days could be excessive and strain occupancy or planning. Seven days hits that balanced point where goodwill and practicality meet.