If a guest with accessibility needs forgot to request a room type, what should you do?

• A. Ignore accessibility needs.
• B. Propose accessible room options and ensure they are available, assist with changes.
• C. Tell the guest to pick any room and adjust later.
• D. Only offer standard rooms.

Answer: (B)

Proactive accessibility support is the key here. When a guest with accessibility needs hasn’t specified a room type, you should take the initiative to identify options that typically meet common accessibility requirements, verify that at least one is available, and help the guest switch to that room if they choose. This shows attentiveness to comfort, safety, and inclusion, and it helps the guest move in smoothly without delays.

In practice, you’d present suitable accessible room options, share the features they include (such as easier entry, accessible bathroom layouts, or lowered amenities as relevant), and assist with the change process. Ignoring needs, telling the guest to decide later, or offering only standard rooms misses the guest’s requirements and can create friction or even accessibility issues down the line.