How should a Voyager candidate handle a colleague exhibiting unprofessional behavior?

• A. Publicly shame them.
• B. Ignore.
• C. Escalate to guests.
• D. Address the behavior respectfully, involve a supervisor if needed, and maintain guest safety and service standards.

Answer: (D)

Handling unprofessional behavior from a colleague means addressing the issue in a calm, constructive, and professional way that protects guests and preserves service quality. The recommended approach is to speak with the colleague privately and respectfully, focusing on specific actions and the impact those actions have on guest experience and the team. By using clear, nonjudgmental language and offering a path to improvement, you set expectations and model the standard of behavior expected in the mission-driven hospitality environment. If the behavior continues or is particularly disruptive, bring it to a supervisor or follow the established escalation process. This ensures accountability while keeping operations smooth and safe for guests and coworkers.

Publicly shaming someone would damage trust, morale, and professionalism and is not aligned with responsible teamwork. Ignoring the issue allows unprofessional behavior to persist and can harm guest experience and team dynamics. Escalating to guests is inappropriate and can jeopardize guest comfort and privacy, as well as confuse who is responsible for handling the situation.