After a policy change requiring RHAPs to be on-call, what approach helped improve attendance?

• A. Enforcing penalties for absence
• B. Building interpersonal connections and expressing appreciation
• C. Replacing RHAPs with a contractor
• D. Increasing shift length

Answer: (B)

Fostering genuine connections and showing appreciation directly boosts how valued and engaged workers feel, which in turn improves attendance. When RHAPs sense that colleagues and leaders care about them, their commitment to the team grows, and they’re more willing to be available for on-call shifts, arrive on time, and put in the effort required. This approach addresses motivation and morale, creating a positive culture where people want to show up consistently. In contrast, penalties can breed resentment and fear without solving underlying engagement; replacing staff with contractors can erode loyalty and accountability; and longer shifts increase fatigue, which often reduces reliability. So, the most effective path is building interpersonal connections and expressing appreciation.